Privacy Policy

Kwibal ("Kwibal", "we", "us", or "our") operates the website at https://kwibal.com and the services offered through it (together, the "Service"). This policy explains what information we collect, how we use it, and the choices you have. Questions any time: info@kwibal.com.

The short version: we collect what we need to run a local marketplace with delivery — your account, your delivery address, your orders — and nothing we don't. We don't sell your personal information, and we don't run advertising trackers.

1. Information We Collect

Account information. When you create an account we collect your name, email address, and a password (stored only as a secure hash). If you sign in with Google, we receive your name, email address, and profile picture from Google instead of a password.

Profile and delivery details. Your display name, phone number, and delivery address. We convert your address to map coordinates so we can calculate delivery distances and costs.

Location during search. With your permission, your browser shares your approximate location so we can show items near you and how far away each one is. You can search without precise location, and you can revoke the browser permission at any time.

Orders and offers. The items you order or make offers on, the prices involved, delivery quotes, and order status history.

Payment information. Payments are processed by Stripe, our payment processor. Your card number is entered directly with Stripe and never touches Kwibal's servers; we store only a payment reference and the status of the authorization or charge.

Forms. If you join the early-access waitlist, ask about partnering, or contact us, we keep what you submit: name, email, ZIP code, company, and message. ZIP codes from the waitlist are used to decide where Kwibal launches next.

Usage and log data. Like most websites, our servers record request logs (IP address, browser type, pages requested, timestamps) used for security, debugging, and understanding aggregate usage.

2. How We Use Information

To provide the Service: show items near you, price delivery, process orders, verify them, and deliver them.
To operate your account and keep it secure.
To communicate with you about your orders and, if you opted in, about early access and Service updates.
To review waitlist demand and plan where the Service expands.
To prevent fraud and abuse and to comply with legal obligations.
To improve the Service using aggregate, de-identified usage data.

3. How We Share Information

We do not sell your personal information. We share it only with:

Service providers who process it on our behalf and only as needed to run the Service: payment processing (Stripe), address geocoding and route calculation (Mapbox), cloud hosting and backups (Amazon Web Services), and sign-in (Google, only if you choose Google sign-in).
Delivery personnel, who receive your name, delivery address, and order details needed to complete your delivery — nothing more.
Legal authorities, if required by law, subpoena, or to protect the rights, safety, or property of Kwibal or others.
A successor business, if Kwibal is involved in a merger, acquisition, or sale of assets; this policy would continue to apply to your information.

4. Cookies

We use a small number of cookies, all functional: a session cookie that keeps you signed in (HttpOnly, expires when your session does) and a preference cookie for light/dark theme. We do not use advertising cookies or cross-site trackers.

5. Data Retention

We keep your information while your account is active or while we need it to provide the Service, comply with legal obligations (for example, payment records), resolve disputes, and enforce agreements. Waitlist entries are kept until the relevant launch outreach is complete or you ask us to delete them.

6. Security

We protect your information with industry-standard measures: encryption in transit (HTTPS everywhere), hashed passwords, HttpOnly session cookies, and access limited to people who need it to operate the Service. No method of storage or transmission is 100% secure, but we work to protect your information appropriately.

7. Your Choices and Rights

Access and update. Your profile and delivery address are editable in your account.
Deletion. Email info@kwibal.com to request deletion of your account and personal information. We may retain records we are legally required to keep (such as payment records).
Marketing. Early-access and marketing emails include an opt-out, and we honor requests sent to info@kwibal.com.
Location. Revoke the browser's location permission at any time; search still works with a manually chosen area.

8. California Privacy Rights

Kwibal is based in California. If you are a California resident, you have the right to know the categories of personal information we collect (they are listed in section 1), to request access to or deletion of your personal information, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined in the California Consumer Privacy Act. To exercise any of these rights, email info@kwibal.com.

9. Children

The Service is intended for adults. It is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy as the Service evolves. We will post the revised version here with an updated date, and for material changes we will take reasonable steps to notify you (such as email or a notice on the site). Continued use of the Service after changes take effect means you accept the revised policy.

11. Contact Us

Email: info@kwibal.com

Mail: KWIBAL, PO Box 2212, Huntington Beach, CA 92647